Spark Driver

I have been asking Spark support since 12/3/25 to send my check for backpay (which drivers should have received while working) and have been completely disregarded. I followed all instructions.

They sent it to the wrong address and I can’t obtain my check, I’ve explained all details to more reps then I can keep track of and have spent hours trying to receive my check. I have verified myself and emailed the correct address twice (12/3 and 12/9) with no response. I have been hung up on multiple times. I called Walmart for support today 12/28/25; that rep gave me the wrong phone numbers and told me to contact Spark for their HR department’s phone number.

When I did this I was hung up on again. The Spark rep must have been too busy with all of the noise of screaming children I could hear in the background and she kept trying to explain to me that no HR department exists. Then the Walmart rep I spoke to sent me an email with a survey. Although I opened the survey I did not fill it out, yet somehow it’s completed…..I certainly did not complete the survey to review his horrible service, where he gave me phone numbers that don’t exist.

What more can I possibly do? Why aren’t I allowed to have my check for money I earned when I delivered for Spark??? I followed all of their instructions to obtain the check. The moment I was notified this check was sent to the wrong address in the mail I contacted Spark.

When I call Spark I go around in circles and am told to do exactly what I have already done, and then the reps either hang up on me or tell me they’re talking to a level 1 or “now a level 2 account manager”, transfer me, and then they hang up on me. It doesn’t matter how polite I am, if I request to speak to someone else. It does not matter what I do; they simply refuse to send my check to the correct address. It will be voided in a week, I’m assuming that’s what they want.

It’s not even a large check but it’s income I earned and deserve.

I have spent hours attempting to resolve this and they have no interest in correcting the problem. It’s like I’m talking to fake reps because the information they give me is so ridiculous and the transferring and hanging up on me is so incredibly rude I don’t even know how to interpret these actions. What more can I possibly do? Was it not enough that I spent more on gas and wore down my vehicle at the time, accepting orders that didn’t exist; this occurred repeatedly.

I received more fake orders than real. I even went shopping to have the orders cancelled while on my way to the locations with a car load of groceries several times. The issues were endless and I can’t even get my check. The only reason I was notified it was sent to this other address is so the people living there can obtain my new location because they were arrested for domestic violence for attacking me when going to my previous address unannounced, yet this is the position Spark and Walmart are putting me in as I’m taunted by these people.

I’ve explained this to Spark politely so many times and requested for my check to be sent out to the address they now have on file. There are no issues with verifying my account. I continue to follow all of their instructions. PLEASE ADVISE; WHAT MORE CAN I POSSIBLY DO?

WHY IS THIS SO DIFFICULT? I even looked into PO Boxes!!! But they cost more than it’d be worth; sometimes it’s about the principle. How many more hours do I need to spend on the phone to be hung up on?

Why send another email when I did EXACTLY what the reps told me to, to be completely ignored again??! Why is this so difficult. Why aren’t I allowed my earnings?!? I’m not the one who prevented myself from receiving my earnings in the first place.

Can this be resolved? Why am I given false phone numbers to call? Why aren’t I allowed to speak to a rep who can or may actually assist me? Why was a survey completed that I certainly did not fill out?

Why does Walmart claim they don’t have a HR department? Why can’t I receive my earnings? Why won’t you respond to my emails; I’ve emailed that same account before when you wouldn’t send me my 1099. If I’m following exactly what I’m supposed to, as I’m told by multiple reps, then what is the problem?

Is it acceptable to hang up on someone repeatedly who has spent hours trying to obtain their earnings? Would you like me to pay for the stamp??? Will that resolve this? I even forwarded Spark the email I received from the people who opened my mail to tell me I was sent this check!!!

They told me 2 months later!!! Are you suggesting I put myself at risk when they won’t mail it to me regardless???

Perhaps you can take a few seconds to respond, in fact, even though I don’t drive for Spark anymore, I continue to be a Walmart customer, but I guess that doesn’t mean anything.

I don’t expect fair treatment as an employee anymore (just generally speaking) but at the very least have some decency for customers. Do you not value your customers in addition to your employees regardless if they’re contract or not???!

So if it’s ok with you, may I please receive my earnings…also I have asked if there is anything else I need to do to have the check be sent to the correct address, I’ve included ALL information in my emails as well…but you refuse to respond…..

Dear Spark Driver Support Team,

I am writing to respectfully request assistance regarding my deactivated Spark Driver account. I have been an active driver on the platform.

About two months ago, I was asked to complete a routine background check renewal for my original account associated with 4142asd@***.com. During this time, my original account was still active.

When the processing time for the background check extended beyond one month, I mistakenly attempted to create a second application using a different email address (mokrm7774@***.com) and a different phone number (313-349-****), but with my same driver's license and Social Security information. This second application was immediately stopped upon creation.

I now understand that creating a second account is against Spark policy, and I sincerely apologize for this error, which was due to my misunderstanding during the long waiting period and my lack of experience with such platform policies.

Recently, my original account prompted me to re-upload my information and accept updated terms. After re-uploading the details within the application, I attempted to sign the terms of use, but the application froze completely. I waited for several minutes, but it remained unresponsive, and then the application stopped working entirely, showing a message that my registration was not approved.

I kindly ask if you could please investigate my situation and prioritize reactivating my original driver account:

Original Email: 4142asd@***.com

Original Phone: 929-732-****

I am very eager to continue driving and am committed to adhering strictly to all platform policies in the future.

Thank you for your time and consideration.

Sincerely,

Akram Al Yafeai

Phone: 929-732-****

This company deactivated my account saying that I didn't get an ID from someone who ordered flu medicine and I didn't want to be in contact with them since Park wants the sick person not only be in contact for ID purpose but they also want the sick person to sign my phone so they can continue the spread if a virus. I have reported several people who are not following the rules, they still have a job with them.
I was advised by a Spark support to call them when someone orders medicine since they already have gotten proof upon ordering.

So, I called support to complete delivery and then they terminate me. Worst Company to work for.

They also continue to hire illegal immigrants and mass people which takes away from employees that already have been with them. I guarantee the spark customer service agent who completed the delivery has their job!!I If you want me to shop and deliver for you.

Hello Spark Driver Support Team,
I applied for Spark Driver in may, and it has now been more than six months with no update on my activation. My Checkr background check is fully completed for Spark Driver, but my account is still not approved.
When I checked my Checkr account, I noticed that there are two Spark Driver background check reports, which means my application may be stuck, duplicated, or not processing correctly in your system.
I kindly request that you reset or remove my current Spark Driver application, so I can reapply using a new email and phone number.
Please assist me with this issue so I can move forward.
Thank you for your time and support.
I appreciate your help.
Best regards,
Yowhens

I placed an express order from Walmart to be delivered within 1.5 hours. So I always track the status of my orders.

The shopper completed the order and was checking out, and it said 18 mins away, but the driver was still in the area of the store. Then the time went to 23 mins away, and the driver was still near the store. Next, I got a call from Walmart saying the driver was having a hard time finding my house. But the driver was still in the area of the store, which is 25 mins away or 8 miles.

So I said to the rep that's strange; the driver is nowhere near me. So the rep asked if the driver could call me directly, and I said yes. Well, as soon as I said yes and the rep hung up, the driver marked the order as complete and delivered. I never received my order, and Walmart only offered a refund and a funky $5 promo!!!

The driver's name was Cheryl. I feel I should have received a replacement order immediately, but for some reason, that was not offered. I'm pissed at Walmart for their dumb policies. Also I always select signature required.

So I would need to give a four digit code for once the driver comes. So how was my order delivered without that .

Formal Request for Explanation and Review Spark Driver Application

Hello,

I am writing to formally request a detailed explanation regarding the denial of my recent Spark Driver application.

My account was originally created approximately 1.5 years ago. I recently attempted to reapply, but I received a notification stating that my sign-up request was not approved.

I was not provided with any specific reason for this decision.

I respectfully request clarification regarding the exact reason for the denial. If this decision was based on background screening, account inactivity, duplicate account concerns, or any documentation issue, please provide the relevant details so I can understand and address the matter appropriately.

I am fully willing to provide any additional documentation or information required.

I am very interested in working with the Spark Driver platform and would appreciate the opportunity to resolve any concerns and have my application reconsidered.

Thank you for your time and assistance. I look forward to your prompt response.

Sincerely,

Serkan Kuruca

Phone: 609-310-****

Email: serkankuruca1@***.com

Gibson Creek Rd Lonedell, MO 63060 needs removed from delivery instructions. Gibson Creek Rd is no longer a route any vehicle can use.

This info will not change. No 4 wheelers or side by side or any vehicle can come through to Gibson Rd. Google maps has been edited to not include directions including Gibson Creek Rd to Gibson Rd in Lonedell, MO 63060. I can provide photos to verify this info.

Spark drivers don't know how to get here @ 855 Gibson Rd Lonedell, MO 63060 as instructions are incorrect meeting Gibson Creek Rd with Gibson Rd.

My driveway is the last possible way at the end of Gibson Rd. There is approx 1/4 mi not drive able until the road for Gibson Creek pick up again.

Hello, my name is Jessica , and I'm writing this email regarding one of your drivers who failed to deliver my items from Walmart earlier today. His name was De.

He dropped off my food at someone else's porch. I mean how hard is it to follow instructions using the GPS? I mean it shouldn't be that hard right? I've already submitted a complaint with Walmart regarding this issue and now I'm letting you know..If I need to talk to someone else can you please put me in the right direction?

I am a type 2 diabetes woman and I needed my food and I wasn't going to walk blocks just to figure out where this house was at.I mean you couldn't even see my items either.

Other drivers take a clear photo with all my food by my front door. That's not even my house..smh..

I am writing to resolve an ongoing issue with my driver application. While completing the first of the four steps for background verification, the app froze immediately after I entered my information.

When I attempted to reload the Spark Driver app a few minutes later, I received the message: 'Your sign-on request was not approved.' I have communicated this multiple times, but the issue remains unsolved. Since the app froze before I could successfully submit my details, I believe this denial is a technical error rather than a background check result.

Please reset my application status so I can complete the remaining steps. I have attached a screenshot of the error message for your reference.

Hi, I was completing my Spark Driver application and my account was deactivated because my signature name didnt match my full name. I would like to correct my name and finish my application.

I was completing my Spark Driver application and entered all my correct information, including my full legal name, address, driver license, and Social Security number.

On the final step (electronic signature), the application automatically generated the name Erika Santo.

I simply confirmed it because that is the way I normally sign my name.

After that, the system kept loading and then my application showed as deactivated or suspended.

My full legal name on my driver license is Erika Vanessa Moreira dos Santos, and I did not provide any false information.

The signature name was automatically generated by the application.

I would like to request help to correct my name and reactivate my application so I can finish the registration process. I can provide a copy of my driver license or any documents needed to verify my identity.

Thank you for your help.

Erica Vanessa Moreira Dos Santos