Spark Driver

I have been asking Spark support since 12/3/25 to send my check for backpay (which drivers should have received while working) and have been completely disregarded. I followed all instructions.

They sent it to the wrong address and I can’t obtain my check, I’ve explained all details to more reps then I can keep track of and have spent hours trying to receive my check. I have verified myself and emailed the correct address twice (12/3 and 12/9) with no response. I have been hung up on multiple times. I called Walmart for support today 12/28/25; that rep gave me the wrong phone numbers and told me to contact Spark for their HR department’s phone number.

When I did this I was hung up on again. The Spark rep must have been too busy with all of the noise of screaming children I could hear in the background and she kept trying to explain to me that no HR department exists. Then the Walmart rep I spoke to sent me an email with a survey. Although I opened the survey I did not fill it out, yet somehow it’s completed…..I certainly did not complete the survey to review his horrible service, where he gave me phone numbers that don’t exist.

What more can I possibly do? Why aren’t I allowed to have my check for money I earned when I delivered for Spark??? I followed all of their instructions to obtain the check. The moment I was notified this check was sent to the wrong address in the mail I contacted Spark.

When I call Spark I go around in circles and am told to do exactly what I have already done, and then the reps either hang up on me or tell me they’re talking to a level 1 or “now a level 2 account manager”, transfer me, and then they hang up on me. It doesn’t matter how polite I am, if I request to speak to someone else. It does not matter what I do; they simply refuse to send my check to the correct address. It will be voided in a week, I’m assuming that’s what they want.

It’s not even a large check but it’s income I earned and deserve.

I have spent hours attempting to resolve this and they have no interest in correcting the problem. It’s like I’m talking to fake reps because the information they give me is so ridiculous and the transferring and hanging up on me is so incredibly rude I don’t even know how to interpret these actions. What more can I possibly do? Was it not enough that I spent more on gas and wore down my vehicle at the time, accepting orders that didn’t exist; this occurred repeatedly.

I received more fake orders than real. I even went shopping to have the orders cancelled while on my way to the locations with a car load of groceries several times. The issues were endless and I can’t even get my check. The only reason I was notified it was sent to this other address is so the people living there can obtain my new location because they were arrested for domestic violence for attacking me when going to my previous address unannounced, yet this is the position Spark and Walmart are putting me in as I’m taunted by these people.

I’ve explained this to Spark politely so many times and requested for my check to be sent out to the address they now have on file. There are no issues with verifying my account. I continue to follow all of their instructions. PLEASE ADVISE; WHAT MORE CAN I POSSIBLY DO?

WHY IS THIS SO DIFFICULT? I even looked into PO Boxes!!! But they cost more than it’d be worth; sometimes it’s about the principle. How many more hours do I need to spend on the phone to be hung up on?

Why send another email when I did EXACTLY what the reps told me to, to be completely ignored again??! Why is this so difficult. Why aren’t I allowed my earnings?!? I’m not the one who prevented myself from receiving my earnings in the first place.

Can this be resolved? Why am I given false phone numbers to call? Why aren’t I allowed to speak to a rep who can or may actually assist me? Why was a survey completed that I certainly did not fill out?

Why does Walmart claim they don’t have a HR department? Why can’t I receive my earnings? Why won’t you respond to my emails; I’ve emailed that same account before when you wouldn’t send me my 1099. If I’m following exactly what I’m supposed to, as I’m told by multiple reps, then what is the problem?

Is it acceptable to hang up on someone repeatedly who has spent hours trying to obtain their earnings? Would you like me to pay for the stamp??? Will that resolve this? I even forwarded Spark the email I received from the people who opened my mail to tell me I was sent this check!!!

They told me 2 months later!!! Are you suggesting I put myself at risk when they won’t mail it to me regardless???

Perhaps you can take a few seconds to respond, in fact, even though I don’t drive for Spark anymore, I continue to be a Walmart customer, but I guess that doesn’t mean anything.

I don’t expect fair treatment as an employee anymore (just generally speaking) but at the very least have some decency for customers. Do you not value your customers in addition to your employees regardless if they’re contract or not???!

So if it’s ok with you, may I please receive my earnings…also I have asked if there is anything else I need to do to have the check be sent to the correct address, I’ve included ALL information in my emails as well…but you refuse to respond…..

Formal Request for Explanation and Review Spark Driver Application

Hello,

I am writing to formally request a detailed explanation regarding the denial of my recent Spark Driver application.

My account was originally created approximately 1.5 years ago. I recently attempted to reapply, but I received a notification stating that my sign-up request was not approved.

I was not provided with any specific reason for this decision.

I respectfully request clarification regarding the exact reason for the denial. If this decision was based on background screening, account inactivity, duplicate account concerns, or any documentation issue, please provide the relevant details so I can understand and address the matter appropriately.

I am fully willing to provide any additional documentation or information required.

I am very interested in working with the Spark Driver platform and would appreciate the opportunity to resolve any concerns and have my application reconsidered.

Thank you for your time and assistance. I look forward to your prompt response.

Sincerely,

Serkan Kuruca

Phone: 609-310-****

Email: serkankuruca1@***.com

Hello, my name is Jessica , and I'm writing this email regarding one of your drivers who failed to deliver my items from Walmart earlier today. His name was De.

He dropped off my food at someone else's porch. I mean how hard is it to follow instructions using the GPS? I mean it shouldn't be that hard right? I've already submitted a complaint with Walmart regarding this issue and now I'm letting you know..If I need to talk to someone else can you please put me in the right direction?

I am a type 2 diabetes woman and I needed my food and I wasn't going to walk blocks just to figure out where this house was at.I mean you couldn't even see my items either.

Other drivers take a clear photo with all my food by my front door. That's not even my house..smh..

I called this morning for my app issues. Issue Trip 0189.

I had an order for delivery. But after taking all the products in the cart, concerned Walmart staff said that the customer canceled the order and she took all the cart to her desk. I informed this message to the customer as well. Now, in the system, it is still showing that I need to return products to the store.

Where I didn’t take the products, how can I return those to the store? Please solve this issue as soon as possible for making my new trip. I also informed one customer care representative and she replied that she sent this issue to the technical support team.

Please solve this issue ASAP. Thank you.

The driver Jose was lost and driving in circles when I tracked my order on Sams app. It showed when I tracked the order he sat for an hour and a half somewhere because he was lost then canceled my order at around 7;45 and lied to you and Sams Club and said I wasn't home which was a complete lie!

Spark needs to go back to the app tracking his drive here like I did and you'll see him driving in circles from 6:23 pm around my property about 6 times then parked near by and it said he was 1 minute away from me. I even went out and drove around my property where it showed him parked for over 1 hr looking for his vehicle and he was nowhere to be found. Common sense tells you if he rang my buzzer at 6:23 the time it said he should be here and I wasn't home why would he stay parked 1 minute away from my condo it showed me on the app for almost 1 1/2 hrs if I wasn't home. Seriously, he needs to be fired for lying to you and Sams Club!

I have a 0 tolerance for liars! Two other times they didn't even bother going to pick up my order from Sams Club and I never received my orders! I have complained every time to Sams Club and honestly I don't know why they keep Spark as their delivery company. Unless you're Spanish, you cant even understand any of the drivers which is very frustrating to me as well.

Honestly, the driver should've called their company to reach out to me so I could help them guide him here since he was lost. No one ever gets lost coming to my condo, especially in this day and age with GPS to guide them here, but theres a first time for everything! If he doesn't have GPS he shouldn't be a delivery driver!

Spark is the worst delivery company ever! To bad were stuck with this delivery service until Sams Club gets enough complaints and switches companies!