Spark Driver

I have been asking Spark support since 12/3/25 to send my check for backpay (which drivers should have received while working) and have been completely disregarded. I followed all instructions.

They sent it to the wrong address and I can’t obtain my check, I’ve explained all details to more reps then I can keep track of and have spent hours trying to receive my check. I have verified myself and emailed the correct address twice (12/3 and 12/9) with no response. I have been hung up on multiple times. I called Walmart for support today 12/28/25; that rep gave me the wrong phone numbers and told me to contact Spark for their HR department’s phone number.

When I did this I was hung up on again. The Spark rep must have been too busy with all of the noise of screaming children I could hear in the background and she kept trying to explain to me that no HR department exists. Then the Walmart rep I spoke to sent me an email with a survey. Although I opened the survey I did not fill it out, yet somehow it’s completed…..I certainly did not complete the survey to review his horrible service, where he gave me phone numbers that don’t exist.

What more can I possibly do? Why aren’t I allowed to have my check for money I earned when I delivered for Spark??? I followed all of their instructions to obtain the check. The moment I was notified this check was sent to the wrong address in the mail I contacted Spark.

When I call Spark I go around in circles and am told to do exactly what I have already done, and then the reps either hang up on me or tell me they’re talking to a level 1 or “now a level 2 account manager”, transfer me, and then they hang up on me. It doesn’t matter how polite I am, if I request to speak to someone else. It does not matter what I do; they simply refuse to send my check to the correct address. It will be voided in a week, I’m assuming that’s what they want.

It’s not even a large check but it’s income I earned and deserve.

I have spent hours attempting to resolve this and they have no interest in correcting the problem. It’s like I’m talking to fake reps because the information they give me is so ridiculous and the transferring and hanging up on me is so incredibly rude I don’t even know how to interpret these actions. What more can I possibly do? Was it not enough that I spent more on gas and wore down my vehicle at the time, accepting orders that didn’t exist; this occurred repeatedly.

I received more fake orders than real. I even went shopping to have the orders cancelled while on my way to the locations with a car load of groceries several times. The issues were endless and I can’t even get my check. The only reason I was notified it was sent to this other address is so the people living there can obtain my new location because they were arrested for domestic violence for attacking me when going to my previous address unannounced, yet this is the position Spark and Walmart are putting me in as I’m taunted by these people.

I’ve explained this to Spark politely so many times and requested for my check to be sent out to the address they now have on file. There are no issues with verifying my account. I continue to follow all of their instructions. PLEASE ADVISE; WHAT MORE CAN I POSSIBLY DO?

WHY IS THIS SO DIFFICULT? I even looked into PO Boxes!!! But they cost more than it’d be worth; sometimes it’s about the principle. How many more hours do I need to spend on the phone to be hung up on?

Why send another email when I did EXACTLY what the reps told me to, to be completely ignored again??! Why is this so difficult. Why aren’t I allowed my earnings?!? I’m not the one who prevented myself from receiving my earnings in the first place.

Can this be resolved? Why am I given false phone numbers to call? Why aren’t I allowed to speak to a rep who can or may actually assist me? Why was a survey completed that I certainly did not fill out?

Why does Walmart claim they don’t have a HR department? Why can’t I receive my earnings? Why won’t you respond to my emails; I’ve emailed that same account before when you wouldn’t send me my 1099. If I’m following exactly what I’m supposed to, as I’m told by multiple reps, then what is the problem?

Is it acceptable to hang up on someone repeatedly who has spent hours trying to obtain their earnings? Would you like me to pay for the stamp??? Will that resolve this? I even forwarded Spark the email I received from the people who opened my mail to tell me I was sent this check!!!

They told me 2 months later!!! Are you suggesting I put myself at risk when they won’t mail it to me regardless???

Perhaps you can take a few seconds to respond, in fact, even though I don’t drive for Spark anymore, I continue to be a Walmart customer, but I guess that doesn’t mean anything.

I don’t expect fair treatment as an employee anymore (just generally speaking) but at the very least have some decency for customers. Do you not value your customers in addition to your employees regardless if they’re contract or not???!

So if it’s ok with you, may I please receive my earnings…also I have asked if there is anything else I need to do to have the check be sent to the correct address, I’ve included ALL information in my emails as well…but you refuse to respond…..

Hello, my name is Jessica , and I'm writing this email regarding one of your drivers who failed to deliver my items from Walmart earlier today. His name was De.

He dropped off my food at someone else's porch. I mean how hard is it to follow instructions using the GPS? I mean it shouldn't be that hard right? I've already submitted a complaint with Walmart regarding this issue and now I'm letting you know..If I need to talk to someone else can you please put me in the right direction?

I am a type 2 diabetes woman and I needed my food and I wasn't going to walk blocks just to figure out where this house was at.I mean you couldn't even see my items either.

Other drivers take a clear photo with all my food by my front door. That's not even my house..smh..

Im not normally a person to write a bad review but in this case I felt it might be the only way to make a change happen and warn other customers. This delivery service is terrible.

The drivers repeatedly turn around in my grass instead of backing out of the drive, wrecking my lawn. One even hit my mailbox, smashing the post, and then drove off!

They dont speak or read English and so they dont follow the instructions on where to put the delivery, and they cant communicate to resolve problems. They are often late and deliver the wrong items. Lodging complaints with Walmart has not changed anything, and I have finally cancelled my membership.

It seemed like a great deal, but its too much trouble; the cost adds up in other ways like cleanup and stress, and half the time I have to go shop anyway to get the items I need. Save yourself the headache and go elsewhere!

The photo above shows the tire tracks in my yard and the edge of the broken off mailbox post.

Estimado equipo de soporte de Spark Driver,

Mi nombre es Victor Zambrano y me comunico con ustedes de manera respetuosa para solicitar su apoyo con un inconveniente que estoy enfrentando durante mi proceso de registro en la plataforma Spark Driver.

Quisiera aclarar que esta es la primera vez que intento registrarme en Spark Driver. Durante el proceso inicial de inscripción, por error y por falta de experiencia con la aplicación, intenté completar el registro en más de una ocasión y terminé creando aproximadamente tres cuentas.

Además, es posible que en alguno de esos intentos haya ingresado algún dato incorrecto sin darme cuenta.

Como consecuencia de esta situación, actualmente mi registro aparece con el estado Registro no aprobado, lo cual me impide continuar con el proceso de verificación y activación como conductor.

Reconozco que el problema fue un error involuntario de mi parte y quiero dejar claro que no fue mi intención incumplir las políticas de Spark Driver ni crear múltiples cuentas.

Mi único objetivo es poder registrarme correctamente y trabajar de forma honesta y responsable en la plataforma.

Por este motivo, les solicito muy amablemente si pueden revisar mi caso y ayudarme a reiniciar el proceso de registro, eliminando o desactivando las cuentas duplicadas asociadas a mi información, para que pueda continuar con un solo registro correcto y completo.

Estoy totalmente dispuesto a proporcionar cualquier información adicional que sea necesaria para verificar mi identidad y facilitar la solución de este inconveniente.

Agradezco sinceramente su tiempo, comprensión y apoyo. Quedo atento a su respuesta y a las instrucciones que me indiquen para poder continuar adecuadamente con el registro.

I had an order that was 113$, with 303 items shopping, so I went in and shopped for all 303 items. Once I got done shopping, I was bagging the order as prompted on the app, got half way done, bagging at that point was in Walmart for about 3 to 3 1/2 hours shopping and bagging the items.

And was half done bagging at about 200 items bagged so far. To look on the app to a notification saying order canceled due to inactivity on app, so contacted spark support and asked why they canceled the order while I was bagging and they said its a auto cancel feature and I wasnt using the app for a while so the order cancels.

Which is completely crazy to me considering I had to bag 303 items so obviously I wouldnt be on the app just app just tapping the screen while trying to bag 303 items, so they said I would receive a cancellation fee for the inconvenience, which was 2$ and 12 cents for a 113$ order that was 4 hours total of shopping and bagging. All I got was 2$ and 12 cents

Conductor tomó foto con su celular de mi licencia de conducir sin mi consentimiento para luego meter la información de forma manual al sistema porque no podía escanearla, le pedí que la borrara de inmediato y le dije que lo intentara nuevamente o metiera la información manualmente sin sacarle foto a mi licencia de conducir porque contiene información personal, tengo una gran preocupación y temor por este incidente, pues ahora en un celular particular. está la foto de mi licencia de conducir que contiene inclusive mi dirección residencial, fecha de nacimiento y mi foto entre otros datos sensitivos.

Este incidente ocurrió hoy 29 de diciembre 2025, hora 7:20pm con el Pedido #200014*-***05283. Conductor: Wuinder.