Spark Driver - Refusal to send former driver check for backpay/tips

I have been asking Spark support since 12/3/25 to send my check for backpay (which drivers should have received while working) and have been completely disregarded. I followed all instructions.

They sent it to the wrong address and I can’t obtain my check, I’ve explained all details to more reps then I can keep track of and have spent hours trying to receive my check. I have verified myself and emailed the correct address twice (12/3 and 12/9) with no response. I have been hung up on multiple times. I called Walmart for support today 12/28/25; that rep gave me the wrong phone numbers and told me to contact Spark for their HR department’s phone number.

When I did this I was hung up on again. The Spark rep must have been too busy with all of the noise of screaming children I could hear in the background and she kept trying to explain to me that no HR department exists. Then the Walmart rep I spoke to sent me an email with a survey. Although I opened the survey I did not fill it out, yet somehow it’s completed…..I certainly did not complete the survey to review his horrible service, where he gave me phone numbers that don’t exist.

What more can I possibly do? Why aren’t I allowed to have my check for money I earned when I delivered for Spark??? I followed all of their instructions to obtain the check. The moment I was notified this check was sent to the wrong address in the mail I contacted Spark.

When I call Spark I go around in circles and am told to do exactly what I have already done, and then the reps either hang up on me or tell me they’re talking to a level 1 or “now a level 2 account manager”, transfer me, and then they hang up on me. It doesn’t matter how polite I am, if I request to speak to someone else. It does not matter what I do; they simply refuse to send my check to the correct address. It will be voided in a week, I’m assuming that’s what they want.

It’s not even a large check but it’s income I earned and deserve.

I have spent hours attempting to resolve this and they have no interest in correcting the problem. It’s like I’m talking to fake reps because the information they give me is so ridiculous and the transferring and hanging up on me is so incredibly rude I don’t even know how to interpret these actions. What more can I possibly do? Was it not enough that I spent more on gas and wore down my vehicle at the time, accepting orders that didn’t exist; this occurred repeatedly.

I received more fake orders than real. I even went shopping to have the orders cancelled while on my way to the locations with a car load of groceries several times. The issues were endless and I can’t even get my check. The only reason I was notified it was sent to this other address is so the people living there can obtain my new location because they were arrested for domestic violence for attacking me when going to my previous address unannounced, yet this is the position Spark and Walmart are putting me in as I’m taunted by these people.

I’ve explained this to Spark politely so many times and requested for my check to be sent out to the address they now have on file. There are no issues with verifying my account. I continue to follow all of their instructions. PLEASE ADVISE; WHAT MORE CAN I POSSIBLY DO?

WHY IS THIS SO DIFFICULT? I even looked into PO Boxes!!! But they cost more than it’d be worth; sometimes it’s about the principle. How many more hours do I need to spend on the phone to be hung up on?

Why send another email when I did EXACTLY what the reps told me to, to be completely ignored again??! Why is this so difficult. Why aren’t I allowed my earnings?!? I’m not the one who prevented myself from receiving my earnings in the first place.

Can this be resolved? Why am I given false phone numbers to call? Why aren’t I allowed to speak to a rep who can or may actually assist me? Why was a survey completed that I certainly did not fill out?

Why does Walmart claim they don’t have a HR department? Why can’t I receive my earnings? Why won’t you respond to my emails; I’ve emailed that same account before when you wouldn’t send me my 1099. If I’m following exactly what I’m supposed to, as I’m told by multiple reps, then what is the problem?

Is it acceptable to hang up on someone repeatedly who has spent hours trying to obtain their earnings? Would you like me to pay for the stamp??? Will that resolve this? I even forwarded Spark the email I received from the people who opened my mail to tell me I was sent this check!!!

They told me 2 months later!!! Are you suggesting I put myself at risk when they won’t mail it to me regardless???

Perhaps you can take a few seconds to respond, in fact, even though I don’t drive for Spark anymore, I continue to be a Walmart customer, but I guess that doesn’t mean anything.

I don’t expect fair treatment as an employee anymore (just generally speaking) but at the very least have some decency for customers. Do you not value your customers in addition to your employees regardless if they’re contract or not???!

So if it’s ok with you, may I please receive my earnings…also I have asked if there is anything else I need to do to have the check be sent to the correct address, I’ve included ALL information in my emails as well…but you refuse to respond…..